Back to All Events


  • K West Hotel & Spa Richmond Way London W14 0AX (map)

Presented by Lisa Akesson


In any business environment, you will face daily conflicts and issues that need resolving. But when are we taught skills for building rapport with our colleagues and superiors? For some, it will come naturally, but for others office environments can often seem daunting and charged with their own hierarchies, politics and complications. 

As Lisa Akesson draws attention to, "Rapport Building and Conflict Management are part of any business interaction. Everyone can call to mind a situation when conflict has arisen in their professional lives and that sense of the frustration that a more effective outcome or resolution was not achieved. This is further exacerbated when the parties involved lack the rapport and language skills to address these requirements." 

And the solution? Lisa Akesson has devised a highly interactive two day workshop, where you will be able to explore how to have clear strategies to get your needs met in tandem with those you are in conflict with. Not only will you learn how to build more powerful relationships, but it will also enhance your emotional well-being and performance at work. 

What to expect?

In this two day workshop you will learn how to:

  • Understand and experience rapport building through non-verbal communication and insightful language code.

  • Access your presence in order to observe acutely, listen intently and powerfully connect with others.

  • Move beyond a language of blame and self-criticism and discover a language that enables everyone’s needs to be met.

  • Create solutions based on mutual respect and consensus.

  • Redirect anger, fear and frustration towards cooperative outcomes.

  • Make clear, effective requests rather than demands.

  • Gain insights into a win-win outcome that builds relationships, trust and long term commitments.

Date: 11-12 November 2017

Workshop Schedule:  Starts at 10:00 am

Location: K West Hotel & Spa, Richmond Way, London W14 0AX

Investment: £800

Please note, this event is not organised by The Merit Club

By clicking on this button you agree to our Terms & Conditions below. 

Terms & Conditions

The Merit Club assumes no responsibility for third party products or services. Your dealings with any third parties mentioned on or found through The Merit Club's website are solely between you and any such third party and are subject to any terms, conditions, privacy policies, warranties or representations associated with such dealings. Your use of a third party site is at your sole risk and, as set forth above, without warranties or legal liability of any kind on the part of The Merit Club.

Earlier Event: November 10
Later Event: November 14