FREQUENTLY ASKED QUESTIONS
We’ve compiled this list of Frequently Asked Questions to help you with any queries you may have about your membership.
I Just Signed Up, But Have Not Received An Email Yet?
You should have your email within 24 hours. The email will be from email@example.com. Make sure you check your promotions and junk folders within your email account. To make sure this doesn’t happen again, please whitelist us so that we go directly into your inbox. That way you’ll never miss any incredible updates or news!
What Is Your Cancellation Policy?
You may cancel anytime. However, note that our cancellation policy takes effect immediately. For example, you are billed on the 1st of every month, and it is currently the 8th of said month, you will need to email us closer to the renewal date if you would like continued access.
If you would still like to cancel, please email firstname.lastname@example.org with the subject “Cancellation.”
What Is Your Refund Policy?
Because our services, products and offers are instant access and often digital downloads we cannot offer refunds. This does not affect your consumer rights.
What Payment Plans Are Available?
The Merit Club is a monthly and yearly membership community, where you can either pay a set fee per month, or pay an annual, upfront figure to be an active member. You have our Lifestyle, Business and Joint memberships available.
What Payment Methods Are Available?
You can choose to pay your Membership via debit or credit card.
Which Currency Do You Use?
GBP, but our memberships are available to all international ladies!
How Does Billing Work?
If you choose to sign up through the monthly payments, then your first payment will be due pro rata on the 1st of the next month. From there, you will be billed every month on the 1st.
If you chose the yearly payment, you will make a one time, reoccurring payment and be set for the entire year. You will be billed on the day you enrolled.
Is The Program Billed Monthly Or Yearly?
We have both options! You can choose to pay monthly or choose to pay the year in full.
Do I Gain Instant Access To Everything?
Yes! As soon as your payment goes through you have access to all the incredible resources.
What Happens If I Cancel And Then Change My Mind?
You are always welcome back! However, we do like to emphasise that we cannot ensure that the price will not go up. So if you are a member, we would highly encourage you to stay because the price you signed up at will be locked in for life.
What If I Have A Question That Is Not Listed On This Page?
We would love to help you in anyway we can. Please email email@example.com with any general enquiries. We will get back to you soon with an answer!