FREQUENTLY ASKED QUESTIONS
We’ve compiled this list of Frequently Asked Questions to help you with any queries you may have about your membership.
How do I access your partner clubs?
You will always have ‘redeeming’ instructions with every offer, which would explain how you can take advantage of the offer. If you experience any issues please email info@themeritclub. When you visit the club, you may be asked to show a proof of your membership with The Merit Club, which you can easily do by going to /myaccount, so please make sure you have this ready alongside your ID when arriving to the venue.
We require your booking request to be a minimum of 2 working days notice or more please, before the date you would like to visit your club of choice. If shorter notice is given, unfortunately we can’t guarantee your booking will be confirmed in time, however we will do our upmost to book it in for you.
Our offices are open Monday-Friday 9am-6pm.
Please do check our club rules before your visit. In case you can no longer make your visit, you must cancel it a day before, otherwise it will be lost and cannot be rebooked unfortunately.
Why can’t I just turn up at a club without having to book?
Having access to these clubs for such a low price is extraordinary, however this service will never be the same as paying hundreds for a members club in London, let alone the number of clubs you get access to with our membership. As a member we are sure you have an understanding already that for this reason accessing these clubs will not be at a moments notice, as that is the privilege of a full price paying member.
If you wish to have clubs available to you right away, you are welcome to join them individually and have full access to their facilities when you wish to, for the full price(minimum £500, for all the clubs within the Merit club portfolio would be over £10.000).
With The Merit Club membership there is no lengthy approval process or months long waiting list either and you get access to these clubs right after you finished your signed up.
Can I take a guest to the clubs?
You are more than welcome to take guests to our partner clubs with you, however please always check our policy beforehand as there may be exceptions. Your guest can be from any gender as our partner clubs are not women only.
I Just Signed Up, But Have Not Received An Email Yet?
You should have your email within 24 hours. The email will be from firstname.lastname@example.org. Make sure you check your promotions and junk folders within your email account. To make sure this doesn’t happen again, please whitelist us so that we go directly into your inbox. That way you’ll never miss any incredible updates or news!
What Is Your Cancellation Policy?
You may cancel anytime. However, note that our cancellation policy takes effect immediately. For example, if you are billed on the 1st of every month, and it is currently the 8th of said month, you will need to email us closer to the renewal date if you would like continued access.
If you would still like to cancel, please email email@example.com with the subject “Cancellation.”
What Is Your Refund Policy?
Because our services, products and offers are instant access and often digital downloads we cannot offer refunds. This does not affect your consumer rights.
What Payment Plans Are Available?
The Merit Club is a monthly and yearly membership community, where you can either pay a set fee per month, or pay an annual, upfront figure to be an active member. You have our Lifestyle, Business and Joint memberships available.
What Payment Methods Are Available?
You can choose to pay your Membership via debit or credit card.
Which Currency Do You Use?
GBP, but our memberships are available to all international ladies!
How Does Billing Work?
If you choose to sign up through the monthly payments, you will be billed every month on the same day you signed up.
If you chose the yearly payment, you will make a one time, reoccurring payment and be set for the entire year. You will be billed on the day you enrolled.
Is The Program Billed Monthly Or Yearly?
We have both options! You can choose to pay monthly or choose to pay the year in full.
Do I Gain Instant Access To Everything?
Yes! As soon as your payment goes through you have access to all the incredible perks.
What Happens If I Cancel And Then Change My Mind?
You are always welcome back! However, we do like to emphasise that we cannot ensure that the price will not go up. So if you are a member, we would highly encourage you to stay because the price you signed up at will be locked in for life.
What If I Have A Question That Is Not Listed On This Page?
We would love to help you in anyway we can. Please email firstname.lastname@example.org with any general enquiries. We will get back to you soon with an answer!